Queensland-based OES Systems Pty Ltd monitors and maintains video solutions for a broad base of residential customers, small commercial businesses, factories, and more recently, a growing number of rural customers. The company is owned and operated by Earle Swan, who has more than 20 years of experience providing electronic security solutions. He recognizes the challenges in getting to every customer site for ongoing maintenance, especially with hard-to-reach rural areas. Some of his customers are located more than 1100kms from the OES Systems office, which means investing significant time and costs when site visits are required.